Questions
FAQ
Everything you need to know about restoration, workshops, and our shop.
What is kintsugi?
Kintsugi (金継ぎ) is the Japanese art of repairing broken pottery with lacquer mixed with powdered gold. Rather than hiding the break, kintsugi highlights it — honoring the object's history and the beauty of imperfection.
Do you use real gold?
Yes. We work with traditional urushi lacquer and genuine gold powder. For certain pieces or budgets, we can discuss alternative finishes — we'll always be transparent about materials.
How do I send a piece for restoration?
Start with our restoration request form — send photos and a description. We'll reply with a quote and packing instructions. You can also drop off by appointment at our studio on Hamifal Street.
How long does restoration take?
Typically 2–4 weeks, depending on complexity and curing time for the lacquer. Urushi needs time to harden properly — rushing would compromise the repair.
Can restored pieces be used for food?
It depends on the materials and piece. Display pieces are always safe. For functional use, we discuss food-safety options per item — some finishes are decorative only.
Do I need to bring a broken dish to a workshop?
No — it's optional. Many participants bring something meaningful; others work with pieces we provide. Either way, you'll leave with a finished mend.
What's the cancellation policy for workshops?
Cancel or reschedule at least 48 hours before your session for a full refund. Later cancellations may forfeit the fee — we keep groups small, so each seat matters.
Do you ship shop pieces internationally?
We ship within Israel and to select international destinations. Each piece is carefully packed. Shipping cost is calculated at checkout.